Shipments will be sent either FedEx Ground OR United States Post Office (USPS)(usually Priority Mail). The customer may choose the delivery method they prefer, however, we reserve the right to ship the best way possible to provide the most economical method for both the customer and us, while still meeting the customers needs. If the shipping method varies from that selected by the customer, the customer will be notifid prior to shipping. Most orders are shipped from our warehouse and are delivered within 7-10 working days from the order date.
If the item is not available, we will promptly notify you by e-mail. Occasionally a popular or hard-to-get item is not in stock. Items ordered together are not always shipped together, or depending upon availability, on the same date.
When shipped, all orders are carefully packaged in a new box with sufficient protective packing material. If your order arrives damaged, it will be promptly replaced, or at your preference you may receive a refund. You must let us know within five business days so that we may file for a damage claim. Do not return any damaged merchandise before contacting us. African Village Market must be notified within five business days of any damaged merchandise in order to process the appropriate claims (see the procedure below).
DELIVERY OUTSIDE THE U.S. (Including Alaska and Hawaii)
Please allow 4-8 weeks for standard delivery to places outside the continental United States. Shipping charges will be added to your order when it is shipped.
Note: Post is not available for all destinations, and additional duties may be required. We will charge only what it costs African Village Market to ship the order.